Refund policy
Returns & Refund Policy
All EMALIZA products are made to order to reduce waste and ensure quality.
At Emaliza, each piece is thoughtfully crafted and made to order with exceptional care. We invite you to review our policy prior to completing your purchase.
Returns & Exchanges
As our items are produced exclusively upon order, we do not accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Personal preference
To ensure the perfect fit, please refer carefully to the size guide and product details prior to checkout.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, we will gladly assist.
Please contact us within 7 days of delivery at info@emaliza.com, including:
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Your order number
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Clear photos showing the issue
Once reviewed and approved, we will arrange a replacement or issue a refund at no additional cost.
Refunds
Approved refunds are processed to the original method of payment.
Processing times may vary depending on your financial institution.
Shipping fees are non-refundable, except in cases where an item is received damaged or incorrect.
Contact Us
For any questions or concerns, our team is always here to help.
info@emaliza.com
Thank you for choosing Emaliza.